更新时间：2020-04-29 11:23:55
封面
版权信息
Also by Leslie A. Yerkes
Also by Randy Martin
Other
Preface
Acknowledgments
Part One Pulling Apart
Chapter One 1
Chapter Two 2
Chapter Three 3
Part Two Gaining Understanding
Chapter Four 4
Chapter Five 5
Chapter Six 6
Chapter Seven 7
Part Three Pulling Together
Chapter Eight 8
Chapter Nine 9
Chapter Ten 10
Chapter Eleven 11
Chapter Twelve 12
Part Four Learning to Understand
Learning to Understand
Get It!Key One Don’t Place Blame;Take Responsibility
Get It!Key Two Force Begets Resistance;Practice Humility
Get It!Key Three Telling Turns Them Off;Begin with Questions
Get It!Key Four Being Right Might Be Wrong;Remain Open
Get It!Key Five If You Believe They Can’t They Won’t;Believe They Can
The Get It! Keys Application
Questions for Reflection and Dialogue
About the Authors
About the Illustrator
Contacts
Resources
Berrett-Koehler Publishers
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