Chapter 1 Business Letter Writing
Learning Focus
After the completion of this chapter, you will be able to:
grasp layout of business letters;
learn how to address envelopes;
be familiar with styles of letters.
All the transactions depend on exchange of information. In modern international business, information is of dominant significance, and its exchange can be made in various methods either in speaking or in writing. As written forms can secure complete understanding between the parties involved, they stand as a permanent record of each transaction. There are many types of written communication, including letters, memos, reports, telegrams, telexes, etc. Business letters are the principle means used by firms or companies to keep in touch with their customers. They are sent to ask for or to convey information, to make or accept an offer, to deal with matters concerning negation of business and so on. Foreign trade personnel should not only understand but also be good at business letters.