CHAPTER 3
Interpersonal Communication Tools for the Project Manager

The project manager has a variety of tools for use in the workplace. These tools include information technology, project management methodologies, engineering expertise, estimating, earned value, financial forecasting, and budget management.

One tool that is rarely considered in detail is the tool of interpersonal communication. The project manager can make effective use of this tool to increase the team’s performance.

Key interpersonal communication skills include the abilities to:

• Develop concrete communication skills, which can serve as “the nuts and bolts” of an effective discussion

• Identify and appreciate individual differences among stakeholders

• Pay attention to the tone and texture of the communication

• Recognize communication “stoppers.”