Part 1
职场英语
Workplace English
Unit 1 办公室对话
Office Talk
01 接电话 Answering the phone
Useful Expressions
接电话
1. This is Human Resources. Julia Carter speaking.
2. How may I help you?
3. May I ask who is calling?
4. What is your call concerning?
5. I'm in a meeting. Can I call you back later?
6. Can you call back later?
7. Thank you for calling.
去电话
8. Could I speak to Mr. Sweeney please?
9. This is Diana Saunders from Green Meadow Resorts.
10. I 'm calling in response to your ad in The Denver Post for the position of electrical engineer.
11. I'm calling about a job advertisement in The New York Times.
12. Can I speak to someone in the Research and Development Department?
转接他人
13. I'll put you through.
14. Please hold, Ms. Saunders.
15. Just one moment.
16. The line was busy.
17. I'm sorry; Mr. Sweeney isn't answering his phone.
18. He may be out or in a meeting.
19. Would you like me to transfer you to his voice mail?
20. I'm transferring you to his personal voice mail now.
21. Would you mind telling me his extension number?
22. Would you like to leave a message for him?
常用表达法
接电话
1.这里是人力资源部。我是茱莉亚·卡特。
2.有什么我可以帮助您？
3.请问您是哪位？
4.您有什么事？
5.我正在开会。过后给您打过去行吗？
6.您过会儿再打行吗？
7.感谢您的致电。
去电话
8.请问斯威尼先生在吗？
9.我是绿草地度假村的黛安娜·桑德斯。
10.我想询问一下你们在《丹佛邮报》上登出的招聘电气工程师的事。
11.我想问问贵公司刊登在《纽约时报》上的一则职位信息。
12.我能和研发部的人员通话吗？
转接他人
13.我给您转接电话。
14.请稍等，桑德斯女士。
15.稍等一下。
16.电话占线。
17.对不起，斯威尼先生没接电话。
18.他可能是出去了或者在开会。
19.需要我把您接入他的语音信箱吗？
20.我现在就给您转入他的个人语音信箱。
21.你可以把他的分机号码告诉我吗？
22.您想给他留言吗？
单词
ad 广告
booking 预订
experience 工作经验
graduate 大学毕业生
minimum 最小值
opening （职位的）空缺
position 职位
senior 资深的
talent 人才
短语
answering one's phone 接电话
careers page 招聘页面
extension number 分机号码
get in touch with 与……联系
in response to 回应
junior position 新手
keep on file 存档
transfer to 转接到……
voice mail 语音信箱
Dialogue 1
Julia: Good morning, this is Human Resources. Julia Carter speaking.
Raymond: Hi, I'm calling in response to your ad in The Denver Post for the position of electrical engineer.
Julia: Thank you for calling, Mr. ...
Raymond: Gibbs, Raymond Gibbs. I'm a recent university graduate.
Julia: Well, Mr. Gibbs, the advertised position is actually for senior electrical engineer, and it requires a minimum of 10 years' experience.
Raymond: Yes, um, I don't have any experience yet, since I just graduated. Do you have any openings for a junior position?
Julia: Not at the moment, but we're always looking for young talent to join our team. You can visit the Careers page on our website, which lists all of our current openings. If you'd like, you can also email your resume for us to keep on file. If a suitable position comes up, we'll get in touch with you.
Raymond: Thank you, I appreciate that.
Julia: No problem. Do you have a pen handy?
对话1
茱莉亚：早上好，这里是人力资源部。我是茱莉亚·卡特。
雷蒙德：你好。我想询问一下你们在《丹佛邮报》上登出的招聘电气工程师的事。
茱莉亚：感谢您的致电，请问怎么称呼您？
雷蒙德：吉布斯，雷蒙德·吉布斯。我是个刚刚毕业的大学生。
茱莉亚：是这样的，吉布斯先生，广告上招聘的职位实际上是面向资深电气工程师的，要求应聘者具备至少十年的工作经验。
雷蒙德：是的，呃，我刚刚毕业，还没有什么工作经验。你们有没有什么职位是面向新手招聘的？
茱莉亚：暂时没有。不过我们一直都在寻找有才华的年轻人加入我们的团队。您可以登录我们的网站，查看招聘页面，上面列出了我们目前正在招聘的所有职位。如果您愿意的话，您也可以把您的简历发邮件给我们备案。如果有适合您的职位，我们会联系您。
雷蒙德：谢谢你。非常感谢。
茱莉亚：没问题。您有笔可以记一下吗？
Dialogue 2
Receptionist: Good afternoon, Blue Skies Travel Agency. How may I help you?
Diana: Hi, could I speak to Mr. Sweeney please?
Receptionist: Certainly. May I ask who is calling?
Diana: This is Diana Saunders from Green Meadow Resorts. I have a question about a client's booking.
Receptionist: Please hold, Ms. Saunders, I'll put you through... (no answer) I'm sorry, Mr. Sweeney isn't answering his phone. He may be out or in a meeting. Would you like me to transfer you to his voice mail?
Diana: Sure, that would be fine. Oh, and would you mind telling me his extension number?
Receptionist: Mr. Sweeney's extension is 6455. I'm transferring you to his personal voice mail now.
Diana: Thank you.
对话2
接待员：下午好，这里是蓝色天空旅行社。有什么我可以帮助您？
黛安娜：你好，请问斯威尼先生在吗？
接待员：在。请问您是哪位？
黛安娜：我是绿草地度假村的黛安娜·桑德斯。我想询问一个客户的预订事宜。
接待员：请稍等，桑德斯女士，我给您转接电话……（无人应答）对不起，斯威尼先生没接电话。他可能是出去了或者在开会。需要我把您接入他的语音信箱吗？
黛安娜：好啊。哦，你可以把他的分机号码告诉我吗？
接待员：斯威尼先生的分机号码是6455。我现在就给您转入他的个人语音信箱。
黛安娜：谢谢。