Who is responsible for quality?
Products and services have a direct impact on their customer base, since they are released on the market to solve a problem that customers face. Thus, it is imperative that organizations that provide such services or products are responsible for their quality both before and after they hit the market. Organizations need to consider both internal and external environmental factors that can affect a product. This requires proper planning and delegation to dedicate teams and resources to each facet of the product. Usually, teams consist of the following roles:
- Product managers
- Project managers
- Quality Assurance (QA) managers
- Business analysts
- Software developers
- QA engineers/testers
This team works toward the defined goal together and delivers the product. There are other focus areas in which we need to perform some groundwork to help organizations effectively manage the delivery of quality products, but the focus should always be on improving products and services. Knowing your customer is the first step in enhancing the quality and standards of the products or services they receive. Sustaining them is the key to a successful product. In the next section, we will discuss the process of developing sustainable, high-quality products and services.