Designing the information for the delivery method

As the method of information delivery is very different from existing methods (emails, websites, and printed media), you also need to think about what it will be like for the user. For example, when creating a newspaper chatbot, having Alexa read the whole paper for 15 minutes or Lex send a huge chunk of text might not be very user-friendly. Instead, you could break down the information into smaller chunks, or give a brief overview of the information.

There can be a fine line between a chatbot that provides the user with great information and one that talks too much. Make sure that the amount of information is designed in a way that is suited to the end delivery method.