Summary

In this chapter, we've learned about the components of chatbots—intents, slots, and utterances—and the role that each of them plays.

Next, we learned how to design conversation flows, starting with an ideal conversation and converting it into a conversation flow diagram. Using flowchart software, we created conversation flow diagrams to help visualize how our chatbot will interact with the users.

We talked about the best practices for creating a chatbot, from handling errors to designing your conversations to work well on chatbots, from the tone of voice to good chatbot use cases.

The last part of this chapter introduced Amazon Alexa and Amazon Lex. We learned about the similarities and differences between the two types of chatbot as well as a bit of background into them both.