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About the authors

Inge De Bleecker has been designing and testing web, mobile, and voice experiences for more than 20 years. She builds and leads UX teams and evangelizes UX throughout organizations. She is fascinated by the communication between humans and devices. Her mantras are "design for everyone" and "test early and often." Inge has run over 200 remote studies across different industries, languages, and regions. She finds remote studies a powerful and effective way to gather user feedback that would otherwise be difficult to collect.

Rebecca and I would both like to thank Packt Publishing for their encouragement and support throughout this exciting experience. Rebecca, it was a true joy collaborating with you, as always! Thanks also to my husband, Arpit, my son, Kennas, and my parents for their unfailing love, support, and patience.

Rebecca Okoroji has been working in UX since 2000. She is passionate about the need for providing exceptional digital experiences and has since expanded her focus to encompass customer experience. She believes that there is no such thing as a user error, only badly designed interfaces. Customer/user feedback is essential to building a good UX, and remote unmoderated usability testing is a cost-effective and efficient way of collecting this. Rebecca has conducted over 100 such studies in globally dispersed projects for a large variety of industries and has a wealth of experience to draw on.

Inge and I would both like to thank our reviewers for their great feedback, and very especially Nic for the beautiful images she designed. Writing this book with Inge was more fun than I could ever have imagined. Thank you for that, Inge! Additionally, I would like to thank my husband for never doubting that this would be an exhilarating, at times tear-my-hair-out frustrating, but ultimately gratifying adventure.