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Community Cloud Einstein features

Setting up a customer or partner community for your organization opens a whole new world of collaboration, connecting partners, and customers with your employees. Collaboration can accelerate sales and enable you to provide stellar service to your customers.

Community Cloud provides a drag and drop builder known as Community Builder to build pages and host a portal to allow partners, employees, and customers to collaborate. If you are not familiar with communities, you can imagine them as a social collaboration platform for enterprise, where your customers can monitor cases, find FAQ answers for self-troubleshooting issues, contact support, live chat with the support representative, and so on.

Einstein on Community Cloud adds the power of AI to bring up personalized feeds on Chatter, show unanswered questions, and recommend articles, experts, and topics.

We will explore how to configure some of these features on Community Cloud.

Please note that this section assumes that you are familiar with Communities Builder in Salesforce. We will be using the customer service template and Salesforce Chatter features for further exploration.