Who this book is for

This book is the basic guide for both new and seasoned Microsoft Dynamics CRM end users. It takes a gradual approach to presenting the platform, starting with the basic structure, looking at customization options, and ending with basic administration concepts.

A new user will be slowly guided through the basic concepts of the platform, the structure, and the customization options, so that he/she can become a power user.

An advanced user will find coverage of certain platform aspects that he/she has not yet worked with, or will find specific gems about the differences between versions of the platform, and new features introduced with the latest version.

A power user will find details and concepts that will help him/her become better, faster, more efficient, and proficient at customizing the platform. In addition, he/she will get an overview of the platform administration's options, helping to close the communication gap between users and administrators.

This book takes a no-code approach to basic configuration and customization concepts, and is aimed at non-developers. It is intended as a guide for someone evaluating the platform features, starting new on the platform, or as reference material during the platform's life.

Due to the relatively small book size, this is by no means a comprehensive encyclopedia, but rather a reference guide to be used to quickly and efficiently ramp up on Dynamics CRM's basic concepts.