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Who this book is for
If you are an experienced practitioner but new to the Microsoft Dynamics space, or just getting into ERP/CRM solutions, the Customer Success with Microsoft Dynamics Sure Step book will arm you with resources to deliver business solutions that meet or exceed the expectations of your customers. If you are involved in one or more of the roles stated below, then this book is for you:
- If you are a project manager, engagement manager, solution architect, or consultant involved in delivering Microsoft Dynamics solutions, learn how you can improve the quality of your implementation with a consistent, repeatable process.
- If you are a customer project manager, subject matter expert, key user, or end user involved in selecting the right business solution for your organization and delivering the Microsoft Dynamics solution, determine how the method facilitates the delivery of a solution that is aligned to your vision.
- If you are a sales executive, services sales executive, technical sales specialist, pre-sales consultant, or engagement manager involved in sales of Microsoft Dynamics solutions, understand how you can accelerate your sales cycle, and bring it to a close.
- If you are the customer decision maker, CxO, buyer, or project manager, who participates in the selection process for your business solution needs, determine how this process can help your due diligence exercise, and set the stage for quality implementation of the solution.
If you are a change management expert, learn how you can help the customer manage his/her organizational change during the business solution delivery process, and/or help solution providers adopt a process for selling and delivering solutions.