Microsoft Dynamics CRM 2011 Applications(MB2-868) Certification Guide
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Acknowledgement

1 Corinthians 10:31

To my Lord and Savior Jesus Christ, thank you for loving me. Everything I do and all that I am is because of you. The skills and opportunity to write this book have been a blessing and I owe everything to you.

To my wife Sharon, thank you for being the model of love, patience, and understanding. You've supported me in everything I've ever done and for that I can never repay you.

To my daughter Ariana, you are the absolute joy of my life. I didn't believe in love at first sight until you were born. "For you see, each day I love you more, today more than yesterday and less than tomorrow." – Rosemonde Gérard.

Mom, Dad, Denny, and Daley thank you for your continued support, teaching me to love God, work hard, and seize every opportunity.

Mom and Dad, thank you for raising such a strong Christian woman, making me feel like your son, and taking care of us with unconditional love. Shawn, thank you for being another great brother and supporting me in writing this book.

My friends, whom I consider family, you've helped mold me into the man I am today, keeping me honest and always being there when I've needed anything. Words cannot express what you've meant to me in my life.

My colleagues and friends, including Jeff Shaffer, Bryan Van Antwerp, Darren Liu, Luke Simpson, and Shelley Schmelter, you've helped me to grow professionally and to become a well-rounded technology consultant.

My colleagues and friends at Slalom Consulting including Jason Davis and Giovanni Spiteri, you are two in a long list of excellent managers giving me the support, tools, time, and latitude to pursue any career goal I've had. Jamie Burton, thank you for being the first face of the organization and always being there as a friend whenever I needed one. Charles Fabiano, Sheila Hernandez, Nirnay Patel, Jenny Meilander, Yolande Du Preez, and Stan Ray, you are one of the best and brightest teams I've ever worked with.

Last but not least, a very big thanks to everyone at Packt Publishing for giving me this opportunity. Thank you for your encouragement, guidance, and support throughout this process.