Preface

This book will teach readers how to manage the Microsoft Dynamics CRM 2011 application, including marketing automation, sales, service management, and services scheduling.

This book will also assist individuals in passing the Microsoft Dynamics CRM 2011 Applications (MB2-868) Certification Exam by reviewing in depth each topic covered by the exam, providing questions to test your knowledge at the end of each chapter, and finally by providing a 75-question practice exam including answers.