10.Emotional Expressions

（1）Surprise

Man：Remember the other day we were talking about that novel and you said you'd like to meet the author？

Woman：Yes. Why？

Man：Well，she's here at our club right now.

Woman：Is she really？That's fantastic！

Man：Yes. And what's more，she's going to join us in an informal discussion tomorrow evening. Would you like to come？

Woman：Would I？I certainly would！What time？

Man：Half past seven. Don't be late.

Woman：Don't worry. I won't. Oh，this is wonderful！

（2）Thanks

Girl：I really like that CD you lent me the other day.

Boy：I'm glad you like it.

Girl：And thank you very much for letting me keep it so long.

Boy：Don't mention it.

Girl：I'm very grateful. Everyone in my class has enjoyed it，too.

Boy：I'm glad to hear that.

Girl：Would you mind if I kept it for another week？

Boy：Yeah，sure. No problem.

（3）Sympathy

Boss：Morning，John. How are you doing？

Employee：Fine. And you？

Boss：Not bad. Family OK？

Employee：Yes，they are all right. Thanks. How is Helen？

Boss：Well，she's not so good at the moment. Her mother was rushed to the hospital last week，you know.

Employee：Oh，I'm sorry to hear that. Helen must be upset.

Boss：Yeah，she is a bit.

Employee：Please give her my regards，won't you？

Boss：Yeah，thanks. I will.

Employee：Is her mother any better now？

Boss：I think so.

Employee：That's good.

（4）Worry

Student A：I dread the coming exams. If only I had time to review my lessons.

Student B：Why is that？What's the matter？

Student A：My mother was very ill，I had to attend to her. And I was worried about her operation.

Student B：I'm sorry to hear that. Has she recovered now？

Student A：Yes，she's well now. But I'm worried out of my mind about the exams.

Student B：When are they？

Student A：Only two weeks away. I'm frantic. I've lost my appetite and I can't sleep.

Student B：It's no use worrying like this.

Student A：But if I don't pass，I don't know what I'll do！

Student B：Well，that's obvious—take them next year.

Student A：That means I'll graduate one year later. My mother would be greatly disappointed.

Student B：I'm sure she would understand. Otherwise，you'll just worry yourself sick.

Student A：Yes，I have already a bad cold.

Student B：My advice is that you should take it easy.

（5）Apologies

Man：I've been standing here since half past seven！Where on earth have you been？

Woman：I'm terribly sorry I'm late，but I couldn't help it. I got here as soon as I could.

Man：Well，I'm afraid it's not soon enough. It's too late to go in now—the show's already started！

Woman：I know... and I'm sorry but...

Man：It's all well and good saying you're sorry，but you know how much I've been looking forward to seeing this.

Woman：Look，just give me a chance to explain，please！

Man：All right，then. Explain！Go ahead！But it had better be good...

Woman：Well，I was ready to leave the house when my sister called round. She was in tears！Absolutely hysterical！So I couldn't just rush off without a word，could I？

Man：Go on！

Woman：Yeah，well... I invited her in and she told me that John—that's her boyfriend—had been knocked down and was critically ill. Honestly，I've never seen my sister in such a state. So I stayed with her until she calmed down. Then I came here as quickly as I could.

Man：Oh... I see.

Woman：I am sorry，but I couldn't have left her like that，could I？

Man：No，I suppose not. But you could have phoned me at work，surely？It wouldn't have taken you a minute. I'd have understood.

Woman：I did try，but you'd just left. I am sorry about the show—really I am. I know how much you wanted to see it.

Man：Yeah，well... never mind. We can always see it some other time. I'm sorry for the way I snapped at you.

（6）Shock

Mrs. Jones：Well，Mrs. Smith，how do you like it here？

Mrs. Smith：Oh，since we had the house redecorated，it's much nicer to live in. But there are still a few things that bother us.

Mrs. Jones：Oh，what sort of things？

Mrs. Smith：Nothing to do with the house，really. It's just that our daughter，Jane，hasn't been... uh... well，she hasn't been sleeping well lately. I mean，she's had a few nightmares.

Mrs. Jones：Oh，I'm sorry to hear that.

Mrs. Smith：Uh... excuse me，Mrs. Jones，but... would you mind if I ask you something？

Mrs. Jones：No，of course not. Go ahead.

Mrs. Smith：What... what do you know about... the people who lived here before？

Mrs. Jones：Not very much. Nobody has stayed here very long since... well，since... you know...

Mrs. Smith：Since？Since when？

Mrs. Jones：Well，since those... surely you must know about it？

Mrs. Smith：No，I don't know. What are you talking about？

Mrs. Jones：Those terrible murders that happened here more than twenty years ago？

Mrs. Smith：Murders？What murders？

Mrs. Jones：But I thought you knew！This house once belonged to a... I really thought you knew... to a man who's supposed to have murdered three or four women！Right here！In this house！Afterwards，he's supposed to have cut up their bodies... right here... in the kitchen.

Mrs. Smith：What？Are you serious？

Mrs. Jones：Oh，dear. I hope I haven't said anything to... well，to upset you.

Mrs. Smith：I can't believe it.

Mrs. Jones：Neither could I. Not at first，at least. He seemed such a nice man.

Mrs. Smith：Who？

Mrs. Jones：Bates. Norman Bates. He didn't seem like the kind of man who could do such things at all.

Mrs. Smith：You mean you knew him？

Mrs. Jones：Yes，of course I did. Not very well，but I used to see him in the street occasionally... We said hello to each other. He was a very quiet man. You wouldn't have thought he could have hurt a mouse. Once，I remember，he invited me in for a cup of tea.

Mrs. Smith：And what happened？

Mrs. Jones：Nothing. I... I never got round to it... to coming in for a cup of tea. I was always too busy. I suppose it was a good thing，wasn't it？

Mrs. Smith：What？

Mrs. Jones：That I never came in for a cup of tea.

（7）Complaints

Manager：Good morning，madam. And what can we do for you？

Woman：What can you do for me？

Manager：Yes，madam，what can we do for you？

Woman：You've already done it，thank you very much. And I want something done about what you've done for me.

Manager：Is something the matter，madam？

Woman：I'll say there is，I want to see the manager.

Manager：I'm the manager，madam. Now... now what seems to be the trouble？

Woman：Look at my face！

Manager：Your face？Ah yes. Oh dear. Well，never mind. What's wrong with your face？What exactly am I supposed to be looking at？

Woman：My lines，my wrinkles.

Manager：Well，we can soon put that right，Madam. You need a bottle of our New Generation Wrinkle Cream. With this wonderful new cream your lines and wrinkles just...

Woman：Shut up！

Manager：... Just disap... I beg your pardon？

Woman：I said shut up！I was silly enough to listen to you before. I'll listen to no more of it.

Manager：You say you've been here before，madam. I'm afraid I don't recognize you.

Woman：Of course you don't recognize me！Last time I came here I was a very attractive middle-aged woman. Now I look old enough to be even your grandmother.

Manager：Well，yes... er... some of us do age quicker than others.

Woman：It's not a question of age，my man，it's a question of your cream. I used it for two small lines under my eyes and I woke up next morning looking like Lady Frankenstein. Your advertisement says“Lose ten years overnight. For only five pounds you can look young and attractive again. Tried by thousands. Money back guarantee.”Well，I want more than my money back. I want you to pay for me to have plastic surgery.

Manager：But，madam，there must be some mistakes.

Woman：I'll say there's been a mistake. My mistake was believing your advertisement and buying your silly cream.“It can do the same for you，too，”it said. Well，it's certainly done something for me，but now what it did for the lady in the picture.

Manager：But our product is tested and approved by doctors. It was thoroughly tested on thousands of volunteers by experts before it was allowed to be sold on the market. This is the first complaint we've had.

Woman：I told you，I want you to pay for a face lift or I'm taking you to court！So there！

Manager：Er，do you happen to have a... a recent photograph，madam？

Woman：What... whatever do you want with a photograph？You can see the way I look.

Manager：I mean a photograph of you just before you used the cream.

Woman：Do you think I go to the photographers everyday？（Pause）Look，Just give me the five pounds，will you？

Manager：Do you have your receipt with you，madam？

Woman：Er... just a minute... let me have a look.（Rummages in bag）Er... no. No，I seem to have lost it.

Manager：Then there's nothing I can do，madam. Sorry.

Woman：（Furious）I'll take you to court. I'll take you to court.

Manager：You can do as you please，madam. Goodbye.

（8）Anger

Man：Listen！I'm terribly sorry I'm late.

Woman：Oh，that's all right. It doesn't really matter，does it？I haven't got anything better to do，have I？

Man：Just let me explain，will you？

Woman：I've only been waiting for over an hour，that's all.

Man：Yes，I know，and I would have got...

Woman：After all，my time isn't really that important，is it？

Man：Please don't be like that. Just let me explain. I... I tried to get here in time but just after I left home，the car broke down.

Woman：The car broke down？

Man：Yes，and... well... luckily... there was a garage near me. And... and it took them a while to repair it.

Woman：Why didn't you at least phone？

Man：I would have！But I didn't know the number of the restaurant.

Woman：You could have looked it up in the telephone book！

Man：Yes，but... you'll never believe this... I couldn't remember the name of the restaurant. I knew where it was，but I forgot the name.

Woman：I see. Well，at least it was lucky you found a garage to repair your car.

Man：Yes. It was something I couldn't do myself. It didn't take too long，but that's why I'm late，you see.

Woman：Uh... huh. Which garage，by the way？

Man：Pardon？

Woman：Which garage did you take it to？

Man：Uh... the one near my flat. You know，Lewis Brothers.

Woman：Yes，I know that garage. It's the only one near your flat.

Man：Hmm. Well now，let's have something to eat. Uh，what about some...

Woman：I know the garage very well！

Man：Yes. Let's see now. Yes，I think I'll have some...

Woman：A pity it's Sunday.

Man：Pardon？

Woman：A pity it's Sunday. That garage is closed on Sunday！