Oracle Service Cloud

Oracle Service Cloud is a solution that can be used in your contact center. If your service cloud receives a call, your staff will be able to see all cases about that contact or customer, leveraging the customer-contact relationship details found in Oracle Sales Cloud.

The solution supports multiple-channel communication and can be integrated with telephony solutions so that your support staff can communicate through all channels at any time.

Another use of Oracle Service Cloud would be to lower the number of calls or emails your back office receives, lowering the Average Handle Time (AHT) and load on teams through integrated knowledge and smart assistant features.

For team leaders, Oracle Service Cloud provides analytics so that you can have weekly, monthly, yearly, or adhoc reports.