Starting with the perfect conversation diagram

Everything has to start somewhere, so it may as well be perfect. The aim of this stage is to have a basic conversation diagram that we will later expand into a detailed flow diagram.

To do this, you need to think about what the perfect conversation with your user would be. Start by writing down what the user will say and how the bot will respond. This is an example of ordering a pizza:

This can be done in lots of ways: with flow diagram software, using two phones or two messaging accounts, or simply with pen and paper. The aim is just to understand how the chatbot is going to be interacting with the user and what utterances the user is likely to say.