Microsoft Dynamics CRM 2016 Customization(Second Edition)
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The Extensibility options

The Dynamics CRM is a very flexible platform, with a multitude of extensibility options. The system can be extended through various methods and components. Third-party solutions can be acquired from the Dynamics CRM Marketplace, and internal customizations can be performed, packaged, and exported from one environment to another.

The following chapter will go into details regarding the customization options available when working with Dynamics CRM.