更新时间：2021-07-09 20:47:39
coverpage
Title Page
Credits
About the Author
About the Reviewer
www.PacktPub.com
Customer Feedback
Dedication
Preface
What this book covers
What you need for this book
Who this book is for
Conventions
Reader feedback
Customer support
Downloading the color images of this book
Errata
Piracy
Questions
How Will UX Mapping Change Your (Users) Life?
Getting started with User Experience Mapping
Why did the requirements document fail?
How to jump-start mapping?
Visualizing - what the cat wants you to know
Creating a backlog for a cat-sitter
Pen and paper are all you need – but adding color makes the maps great
Drawing the diagram
Cats of the digital age use a computer
Summary
User Story Map - Requirements by Collaboration and Sticky Notes
Why should you create user story maps?
Just tell the story
How to tell a story?
The audience
Start with action
Simplify
Tell the story of your passion
The grocery surplus webshop
The opportunity to scratch your own itch
How to create a user story
User story templates
The Three Rs or the Connextra format
Five Ws
Lean Startup
Kaizen-UX template
INVEST - the characteristics of a good user story
I for independent
N for negotiable
V for valuable
E for estimable
S for small
T for testable
Epics
Breaking down epics into good user stories
3 Cs – the process to turn stories into reality
Card
Conversation
The power of four amigos
Confirmation
The narrative flow
Events (tasks)
Milestones (activities)
The user story map on the wall
Creating user story maps digitally
Creating a new board
Adding cards to your board
Journey Map - Understand Your Users
F2P FPS (an example from the gaming industry)
Personas
3i: How to create personas
Investigating (potential) users
Interviews
Existing user database and analytics
Surveys
Social media
Identifying behavior likelihood
Imagining the characters
The primary persona
HAL 9000 will not use your app
Creating persona documents with Smaply
Creating a journey map with Smaply
Task models
Creating the task model in Adobe Illustrator
Milestones (stages)
The origin story
Milestones of a task model
Evaluations
Creating an evaluation diagram
The finished task model
Designing the user journey
Interactions
Wireflows - Plan Your Product
The customer support chatbot
Wireframes
Wireframes and color
Low-fidelity versus high-fidelity wireframes
Lo-fi wireframes
Hi-fi wireframes
